Proudly Serving New York, New Jersey & Westchester County

Own a WindowFix Franchise
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WindowFix - About Us Two men sit at a glass table reviewing large architectural plans. Text on the image identifies them as Ernie Cappello, CEO Co-Founder, and John Cappello, VP Co-Founder.

Our Team

The People Behind Every WindowFix Project

Installers, technicians, project managers and support specialists who have cared for New York’s homes and landmarks since 1986.

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WindowFix - Two men sit at a glass table reviewing large architectural blueprints in a modern office setting with glass doors behind them.

Family-Owned Since 1986

Who You Work With Matters as Much as the Work Itself

For nearly 40 years, our team of window and door specialists has served homeowners, property managers and architects across New York City, New Jersey and Westchester County.

From your first call to the final walkthrough, you work with people who know the craft, respect your home and take ownership of the details.

  • Factory-trained installers
  • Dedicated project managers
  • OSHA safety protocols
  • In-house service fleet

Pictured: co-founders Ernie Cappello and John Cappello.

Five Teams, One Standard

Every Project Is a Team Effort

From the office to the job site, each team owns a piece of your experience.

WindowFix - A worker stands in front of a Window-Fix van, reviewing paperwork while wearing a uniform and gloves inside a garage area.

Customer Success

Your first point of contact. We answer questions, set clear expectations and stay with you from estimate to aftercare.

WindowFix - A commercial building with a "Window-Fix" sign offers repairs and installations; the street and neighboring structures are visible under a partly cloudy sky.

Operational Success

Our operations leaders streamline every process, remove bottlenecks and hold each project to our standard of excellence.

WindowFix - A van featuring the Window-Fix brand is parked in front of a Window-Fix storefront with large signage and a phone number.

Logistics

The right materials, in the right place, at the right time — sourcing, inventory, deliveries and install scheduling.

WindowFix - Architectural drawing of two storefront elevations with labeled windows, doors, and louvers. Dimensions, signage areas, and material notes are indicated.

Solutions

Sales, estimating, project management and technical support working together on proposals, timelines and budgets.

WindowFix - Two construction workers in safety gear stand on an orange lift next to a large window frame, with green trees visible outside—a glimpse into WindowFix’s commitment to quality. Learn more about us and our dedicated team.

Field Services

Our crews on the front lines: site assessments, installations, repairs and maintenance, done safely and precisely.

Meet the Team

The Faces You’ll See on Your Project

Customer success, operations, logistics, solutions and field services — real people who take pride in getting it right.

WindowFix - A man in a black "Window Fix" t-shirt sits on a chair in an office with a barred window and framed artwork on the wall.

Jose Martinez

Customer Success

WindowFix - A person sits at an office desk with multiple monitors; a large security camera feed is displayed on a wall-mounted screen above.

Marco Nunez

Customer Success

WindowFix - A man sits at a desk with paperwork, a computer, and a drink in an office with several empty workstations and framed photos on the walls.

Anthony Schiano

Customer Success

WindowFix - A man stands in front of a van with colorful graphics advertising a trusted window repair service, featuring a cartoon repairman and the slogan "Life's Too Short.

Louie Rinaldi

Operational Success, Director

WindowFix - A man stands smiling in front of a WindowFix service van inside a garage. The van advertises windows, glass, and doors repair.

Pedro Enciso

Logistics

WindowFix - A person wearing a "WindowFix" t-shirt stands in front of a company van with "WindowFix" and "Windows Glass Doors" signage.

Vincenzo DiMuccio

Logistics

WindowFix - A man wearing a "WINDOWFIX" T-shirt stands in front of a van with "WINDOWFIX" signage advertising windows, glass, and doors.

Juan Garcia

Logistics

WindowFix - A man in a "Window Fix" hoodie stands in front of a company van decorated with the "Window Fix" logo and cartoon mascot.

Bolivar Fajardo

Solutions

WindowFix - A man wearing a "WINDOW FIX" hoodie stands in front of a van with "WINDOW FIX: WINDOWS · GLASS · DOORS" signage.

William Davila

Field Services, Lead

WindowFix - A man wearing a WINDOW FIX hoodie stands in front of a company van advertising window, glass, and door repair services.

Jose Gabin

Field Services, Lead

WindowFix - A man wearing a "WINDOW FIX" t-shirt stands in front of a WINDOW FIX service van displaying company branding and contact information.

Joaquin Morales

Field Services, Lead

WindowFix - A man wearing a "WINDOWFIX" hoodie stands in front of a WINDOWFIX service van featuring company branding and a cartoon repairman graphic.

Gianluca Valerio

Field Services, Lead

WindowFix - A man wearing a "WINDOW FIX" hoodie stands in front of a van with "WINDOW FIX Windows Glass Doors" graphics.

Ramon Aybar

Field Services

WindowFix - A man wearing a "Window Fix" shirt and cap stands in front of a van with "Window Fix" and cartoon graphics advertising window, glass, and door repair services.

Dennis Cortez

Field Services

WindowFix - A man wearing a "WindowFix" hoodie stands in front of a van with "WindowFix" branding and graphics advertising windows, glass, and doors.

Victor DeJesus

Field Services

WindowFix - A man wearing a "WINDOW FIX" shirt stands in front of a van with "WINDOW FIX" branding and contact information.

Arnoldo DeJesus

Field Services

WindowFix - A man wearing a "WINDOW FIX" t-shirt and a cap stands in front of a company van with "WINDOW FIX" and a cartoon worker graphic on the back.

Rafael Cintron

Field Services

On the Job

Certified Crews. Real Craftspeople.

Our installers and technicians bring decades of hands-on experience to every opening, from brownstone sashes to hospital curtain walls.

Our Customer Guarantee

Backed by Our Iron Clad Service Guarantee

Our people stand behind their work. If something isn’t right, we make it right — that promise has kept customers coming back for nearly four decades.

Read Our Guarantee
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Google Reviews

What Customers Say About Our Crews

Real reviews from homeowners, property managers and businesses across New York, New Jersey and Westchester.

Rated 4.3 out of 5

4.3 out of 5 on Google from 195 reviews

Sombit M.
★★★★★
Google review
Super-professional team from end to end. Installed 5 screens, a sliding door Phantom screen, 2 living room Flex screens and 2 bedroom screens. In and out in less than 2 hours. Very proactive and responsive, they establish trust and don’t try to oversell you. Thanks to Louie, Marco, Gianluca, Ramon and team WindowFix!
Jim K.
★★★★★
Google review
Joaquin and Ramon spent 7 hours installing a complicated dining room window in my 175-year-old Brooklyn home, on a 98-degree day! They were determined to find a way to install a perfectly set, tight-fitting window, and they overcame every challenge to do it. They acted as though I were WindowFix’s biggest customer, or only customer. All this, and they were polite and friendly and left everything immaculately clean, too.
Eileen P.
★★★★★
Google review
I had three windows repaired. The men were professional, polite and cleaned up after themselves.
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