The WindowFix Experience

At Window Fix, we are committed to providing you with tailored solutions for your window, door, and glass needs. With 40 years of experience, we stand behind our work with a comprehensive guarantee.

Here’s what you can expect when working with us:

Pricing Transparency: Our pricing reflects our operational costs, which may differ from our competitors. We operate out of a 15,000 sq. ft. warehouse, maintain a fleet of trucks, and have a dedicated customer success team to ensure your experience is seamless. Our prices also incorporate years of experience, continuous learning, and extensive problem-solving related to various window and door issues. With over a million windows serviced and installed across diverse property types, we offer unparalleled expertise.

Free Estimates: We offer complimentary estimates that outline the exact scope of work. Please take the time to review our detailed quote and contract, which includes important terms and conditions designed to protect both parties.

Multiple Visits: Depending on the complexity of your project, we may require several visits to assess your needs accurately. Our goal is to ensure you receive the best possible solution.

Communication/Lead times: We will keep you informed about lead times for materials, though please note that delivery times can vary beyond our control. Rest assured; you can always reach out to check the status of your materials/order.

Appointment Timing: Our appointments are scheduled within a 4–5-hour window. This allows us to dedicate time to each customer while managing unexpected delays. Rest assured; you can always reach out to check the status of your appointments.

Work Acceptance: Once you decide to move forward, we’ll need a signed quote and contract, along with the payment specified in the quote.

Commitment to Quality: We carry the highest levels of insurance with an A+ carrier and employ skilled labor. Our staff receives full compensation packages in accordance with NYS labor law and benefits from career development opportunities, ongoing training, and technological advancements, all aimed at enhancing our service to you.

Window Age and Parts Availability: Please be aware that identifying parts for older windows may take additional time, especially if the origin of the parts is unknown or if the windows were manufactured overseas. Locating parts for windows made by foreign manufacturers can be particularly challenging. However, we are committed to putting in maximum effort to identify and source the necessary parts. In cases where parts are not available, we can always offer a replacement window as an alternative.

Schuco and Overseas Products: It’s important to understand the complexities of overseas products, particularly those from Schuco. Schuco in Europe does not manufacture windows directly but sells components to various fabricators globally. These fabricators may source materials and parts from multiple sources, making it nearly impossible to track down specific parts and glass types. However, Schuco USA operates differently, controlling the distribution of parts and glass through certified fabricators in the U.S., ensuring that all components are stamped with the Schuco USA mark. Knowing where your windows were manufactured can make a significant difference when it comes to servicing them