WindowFix - About Us Two men sit at a glass table reviewing large architectural plans. Text on the image identifies them as Ernie Cappello, CEO Co-Founder, and John Cappello, VP Co-Founder.
WindowFix - Ten construction workers wearing safety vests and hard hats pose inside a building in front of a large window with trees visible outside.

Meet the WindowFix Team

Your Trusted Window & Door Experts in NYC

At WindowFix, our success starts with the people behind the work. For nearly 40 years, our dedicated team of window and door specialists has proudly served homeowners, property managers, and architects across New York City and the Tri-State area. From expert installers and skilled technicians to knowledgeable project managers and support staff, every team member plays a role in delivering the quality craftsmanship and honest service we’re known for.

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Our Team

Get to Know the Friendly Faces Behind WindowFix

When you choose WindowFix, you’re not just getting top-quality window and door solutions, you’re partnering with a team you can trust. From your first phone call to the final installation, our experienced staff is here to guide you with professionalism, honesty, and a personal touch. Whether you’re speaking with a project manager, technician, or support specialist, you’ll be working with someone who truly cares about the details and your satisfaction. We take pride in the people behind our name, because who you work with matters just as much as the work itself.

Customer Success

Our Customer Success Team is your go-to partner for a smooth, positive experience from day one. We’re here to build strong relationships, answer questions, and ensure your needs are met every step of the way. From your first interaction to ongoing support, we work to manage expectations, quickly resolve any issues, and gather feedback to keep improving the service you receive.

WindowFix - A man in a black "Window Fix" t-shirt sits on a chair in an office with a barred window and framed artwork on the wall.

Jose Martinez

Customer Success

WindowFix - A person sits at an office desk with multiple monitors; a large security camera feed is displayed on a wall-mounted screen above.

Marco Nunez

Customer Success

WindowFix - A man sits at a desk with paperwork, a computer, and a drink in an office with several empty workstations and framed photos on the walls.

Anthony Schiano

Customer Success

Operational Success

Our Operational Success Team is committed to delivering exceptional client experiences through innovative solutions. Led by our Director of Operational Success, we streamline operations, eliminate bottlenecks, and drive continuous improvement across all projects. Guided by our core values: Client-Centricity, Innovation, Teamwork, and Excellence, we ensure every process is efficient, every challenge is met, and every client achieves success.

WindowFix - A man stands in front of a van with colorful graphics advertising a trusted window repair service, featuring a cartoon repairman and the slogan "Life's Too Short.

Louie Rinaldi

Operational Success, Director

Logistics

Our Logistics Team ensures every project has the right materials and equipment, exactly when and where they’re needed. They handle sourcing from trusted suppliers, maintaining optimal inventory levels, and organizing storage for maximum efficiency. Working closely with our directors, they coordinate deliveries and schedule installations to keep projects running smoothly from start to finish.

WindowFix - A man stands smiling in front of a WindowFix service van inside a garage. The van advertises windows, glass, and doors repair.

Pedro Enciso

Logistics

WindowFix - A person wearing a "WindowFix" t-shirt stands in front of a company van with "WindowFix" and "Windows Glass Doors" signage.

Vincenzo DiMuccio

Logistics

WindowFix - A man wearing a "WINDOWFIX" T-shirt stands in front of a van with "WINDOWFIX" signage advertising windows, glass, and doors.

Juan Garcia

Logistics

Solutions

Our Solutions Team brings together experts in sales, estimating, project management, and technical support to deliver complete, tailored solutions for our clients. We handle everything from creating accurate estimates and proposals to managing project timelines and budgets. Working closely with our field service teams, we ensure every project runs smoothly while providing the technical support and troubleshooting needed for success.

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Bolivar Fajardo

Solutions

Field Services

Our Field Service Team is on the front lines, delivering expert repairs, installations, and maintenance services right at your location. From thorough site assessments and inspections to completing work with precision and care, they follow strict safety protocols and industry standards. Throughout each project, they keep communication clear and timely, ensuring you’re always updated on progress and results.

WindowFix - A man wearing a "WINDOW FIX" hoodie stands in front of a van with "WINDOW FIX: WINDOWS · GLASS · DOORS" signage.

William Davila

Field Services, Lead

WindowFix - A man wearing a WINDOW FIX hoodie stands in front of a company van advertising window, glass, and door repair services.

Jose Gabin

Field Services, Lead

WindowFix - A man wearing a "WINDOW FIX" t-shirt stands in front of a WINDOW FIX service van displaying company branding and contact information.

Joaquin Morales

Field Services, Lead

WindowFix - A man wearing a "WINDOWFIX" hoodie stands in front of a WINDOWFIX service van featuring company branding and a cartoon repairman graphic.

Gian Luca Valerio

Field Services, Lead

WindowFix - A man wearing a "WINDOW FIX" hoodie stands in front of a van with "WINDOW FIX Windows Glass Doors" graphics.

Ramon Aybar

Field Services

WindowFix - A man wearing a "Window Fix" shirt and cap stands in front of a van with "Window Fix" and cartoon graphics advertising window, glass, and door repair services.

Dennis Cortez

Field Services

WindowFix - A man wearing a "WindowFix" hoodie stands in front of a van with "WindowFix" branding and graphics advertising windows, glass, and doors.

Victor Dejesus

Field Services

WindowFix - A man wearing a "WINDOW FIX" shirt stands in front of a van with "WINDOW FIX" branding and contact information.

Arnold Dejesus

Field Services

WindowFix - A man wearing a "WINDOW FIX" t-shirt and a cap stands in front of a company van with "WINDOW FIX" and a cartoon worker graphic on the back.

Rafeal Cinton

Field Services

WindowFix - A man in a black "Window Fix" shirt and cap stands with arms crossed in front of a company van displaying the "Window Fix" logo, cartoon mascot, and contact information.

Akeem Galy

Field Services

Are You Ready to Increase the Value of Your Property?

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Our Customer Guarantee

We are committed to providing our clients with the highest-quality doors and materials available. At WindowFix, we firmly believe in delivering doors at a price you can afford. Contact our team to learn more about our company and the benefits of doing business with our team when you want quality doors in your home or business!

View our Service Guarantee.
View What To Expect.

WindowFix - Two men sit at a glass table reviewing large architectural blueprints in a modern office setting with glass doors behind them.
WindowFix - The word "Winter" is written on a foggy, frost-covered window with sunlight shining through the glass.
New York, Beat The Freeze

* 10% OFF *

Installs, Repairs, Parts, & More

Cracked windows? Foggy glass? Drafts or broken frames? Book today and save 10% with code “Winter10”. No hidden fees. No fine print. No gimmicks.

Learn More Today!

Offer Valid Until Dec 21st, 2025